Shipping Policy (Effective from January 3, 2025)
Acerapic Shipping Policy
We aim to make the shipping process as smooth as possible. Our Shipping Policy provides you with detailed information regarding the shipping options, fees, delivery times, and other shipping-related aspects of your order.
1. Shipping Locations
We offer shipping to the United States. Currently, we do not offer international shipping. If you live outside the U.S. and would like to make a purchase, please contact us to discuss possible shipping options.
2. Shipping Methods and Delivery Times
- Standard Shipping: Estimated delivery time of 5-7 business days.
- Expedited Shipping: Available for faster delivery, usually within 2-3 business days.
- Free Shipping: We offer free standard shipping on orders over a certain amount. The free shipping threshold will be clearly indicated on the website.
Shipping times are estimates and may vary depending on factors such as your location, availability of products, and delivery carrier schedules.
3. Shipping Fees
Shipping fees are calculated at checkout based on the weight, size of the order, and destination. To view the shipping costs for your order, proceed to the checkout process, where the fees will be displayed before you finalize your purchase.
We may offer free shipping promotions from time to time. Be sure to check our website for current deals.
4. Order Processing
Once your order is placed, we will begin processing it. Orders are typically processed within 1-2 business days, and you will receive a notification when your order has shipped. Orders placed on weekends or holidays may be processed on the next business day.
5. Shipping Confirmation and Tracking
Once your order is shipped, you will receive an email confirmation along with tracking details. You can use the provided tracking number to monitor the progress of your shipment through the carrier’s website.
If you do not receive your tracking information or have trouble tracking your shipment, please contact us at [email protected].
6. Damaged or Lost Items
If your item arrives damaged or is lost in transit, please contact us immediately within 7 days of receiving the order. We will work with you to resolve the issue by offering either a replacement or refund, depending on the circumstances.
7. Delivery Issues
In rare cases, delays or issues may occur during delivery. If your package has not arrived within the expected time frame, please contact the carrier first. If you are unable to resolve the issue with them, contact us for assistance.
8. Shipping Restrictions
We do not ship to P.O. Boxes, military addresses (APO/FPO), or international locations. If you attempt to provide a P.O. Box or restricted address, we may need to contact you for an alternate shipping address.
9. Returns and Exchanges
We want you to be satisfied with your purchase. If you wish to return or exchange an item, please refer to our Return and Refund Policy for detailed instructions. Please note that certain items may not be eligible for return or exchange due to their nature (e.g., custom or made-to-order products).
10. Changes to Shipping Policy
We may revise our Shipping Policy from time to time to accommodate changes in shipping carriers, methods, or other factors. Any updates to the policy will be posted on this page, and the effective date will be clearly indicated.