Refund and Returns Policy (Effective from January 3, 2025)

Acerapic Refund and Returns Policy

At Acerapic, we want you to be fully satisfied with your purchase. However, if you are not completely happy with your order, we are here to assist you with our hassle-free refund and return process. Below is a detailed explanation of our refund and returns policy.

1. Returns Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. To qualify for a return, the following conditions must be met:

  • Product Condition: Items must be in unused, resalable condition with original packaging, tags, and labels.
  • Exclusions: Certain products may not be eligible for return due to health, safety, or customization reasons. These include personalized furniture and any items that have been assembled.

2. How to Return an Item

To initiate a return, follow these simple steps:

  • Contact Us: Reach out to our customer service team via email (info@acerapic.com) or phone (707) 275-8763 to request a return authorization.
  • Provide Information: Include your order number, the item you wish to return, and the reason for the return.
  • Return Authorization: Once approved, you will receive a return shipping label along with further instructions on how to send the item back to us.

3. Refund Process

Once we receive your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase, typically within 7-10 business days. If a return is due to a defective product or an error on our part, we will cover return shipping costs.

  • Partial Refunds: In certain cases (e.g., if an item is returned used or without all original packaging), we may issue a partial refund based on the condition of the returned item.

4. Exchanges

If you would like to exchange an item for a different product or size, please contact our customer service team. We will assist you with exchanging your product for an item of equal value.

5. Shipping Fees

Shipping charges are non-refundable unless the return is a result of an error on our part (e.g., defective item, wrong item sent). Return shipping costs are the responsibility of the customer unless otherwise specified.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or a full refund, and we will cover the return shipping costs.

7. Non-returnable Items

The following items are non-returnable:

  • Custom or personalized furniture
  • Gift cards
  • Clearance or final sale items

8. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy regularly.

9. Contact Us

If you have any questions or concerns about our return and refund process, feel free to reach out:

Acerapic
Phone: (707) 275-8763
Email: info@acerapic.com
Address: 3920 W State 20 Hwy, Upper Lake, California
Website: www.acerapic.com